MicroShift 01 | Start with One Shift

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One Shift Tuesday

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Win at work, one shift at a time.

Every Tuesday, I’ll send you one practical idea you can use to do better work, lead better conversations, make better decisions, and become more valuable at work.

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training tips

leadership capability

Effective Leadership Trainers: Essential Skills and Strategies for Managers

Leadership trainers transform managers into inspiring leaders. Leadership trainers have a unique and powerful role. Have you ever seen a team transformed by great leadership? It’s amazing to witness. As a manager, you have the power to create this change. Becoming a leadership trainer is

Effective Leadership Trainers: Essential Skills and Strategies for Managers Read More »

High-Impact Training: A Guide for Trainers and Managers

Corporate training becomes a waste when participants collect notes but don’t build habits, so execution slows and the same problems repeat. In this article, Jef Menguin shares a practical approach to training that sticks—designed for real work moments, not theory. Apply the shift and pass it to your leaders so they run trainings that create action, not applause.

High-Impact Training: A Guide for Trainers and Managers Read More »

Smiling senior businesswoman leading a diverse team meeting in an office.

From Train the Trainer Workshops to Shift Experience Design

There is a better alternative to train the trainer programs offered in Manila. The typical train the trainer program aims to provide instruction, feedback, and coaching to those who are tasked to conduct classroom or virtual training.

Nowadays, innovative companies go beyond training their managers and corporate trainers on how to deliver instruction. I will tell you more in this post.

From Train the Trainer Workshops to Shift Experience Design Read More »

Customer Experience Management Workshop

Customer experience management (CXM) is the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy.

This workshop teaches the fundamentals of customer experience management, with a focus on the particular issues and challenges faced by the organization.

Customer Experience Management Workshop Read More »

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