One Shift

One Shift

One idea. One action. Big difference.

One Shift is a twice-weekly newsletter that gives you one quick, actionable shift—tested in the real world—to help you lead with clarity, courage, and calm. You’ll also get first access to books, free trainings, workshops, and webinars.


training tips

leadership capability

Effective Leadership Trainers: Essential Skills and Strategies for Managers

Leadership trainers transform managers into inspiring leaders. Leadership trainers have a unique and powerful role. Have you ever seen a team transformed by great leadership? It’s amazing to witness. As a manager, you have the power to create this change. Becoming a leadership trainer is

Effective Leadership Trainers: Essential Skills and Strategies for Managers Read More »

Training the Trainer & Learning Experience Design

There is a better alternative to train the trainer programs offered in Manila. The typical train the trainer program aims to provide instruction, feedback, and coaching to those who are tasked to conduct classroom or virtual training.

Nowadays, innovative companies go beyond training their managers and corporate trainers on how to deliver instruction. I will tell you more in this post.

Training the Trainer & Learning Experience Design Read More »

Customer Experience Management Workshop

Customer experience management (CXM) is the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy.

This workshop teaches the fundamentals of customer experience management, with a focus on the particular issues and challenges faced by the organization.

Customer Experience Management Workshop Read More »

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