Let’s say goodbye to excuses. Enabling people is a competence that every manager must master. One of the more effective ways of enabling people is through active training.
But not just any kind of classroom training. You can make your learning faster and better by making your classroom training important.
Customer experience management (CXM) is the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy.
This workshop teaches the fundamentals of customer experience management, with a focus on the particular issues and challenges faced by the organization.
Design Sprints started in Google’s workplace. They designed customer-centric solutions and they do it very fast. It is now also used by Facebook, Apple, social entrepreneurs, and even government agencies around the world. Sprints are practical way of designing solutions to the challenges in an
I ask lots of questions. I choose to begin with you and I empty my cup. I avoid giving you 120-slides of presentations to showcase how great our company is or why hundreds of company trust us. Business Innovation is a tiny company. You need
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Did you win? is a a good question. A better question is what did you win?
You win when you get what you want. This is why many of us are not happy having something millions of people desire to do, to have, and to be.
Using a bullet journal helps me a lot in chunking tasks together. I only need to use symbols. Let’s say, I needed to send quotations for team building. Though each one needs a separate program, I find it easy when I think only of team
For some people, life is a sprint. They give all their energy to some causes because they want to achieve them fast. But they don’t know when to stop. Pomodoro makes us take short breaks and longer breaks. I don’t have to do anything during
The first time I was employed, I immediately realized I was incompetent. The principal assigned me to teach World History, Economics, and Asian History. Of course, I knew these subjects very well. But I was lacking in something fundamental.
Multi-tasking doesn’t make us productive. Our brains are not wired to focus on more than one string of information at a time. We get doses of unhealthy stress because we keep ourselves swimming in chaos. Multitasking hinders our ability to complete tasks at hand. Focus,
You can’t multitask (and here’s what you can do) Read More »
Re-imagine your workplace. Make it a place where people can smile and have fun. A place where people perform at their most productive best. Organizations must equip employees on how to master stress. This stress management seminar can help you be more productive and happy
If you have the advantage of company-sponsored salesmanship training, you’ve probably learned about the importance of closing.
Unfortunately, most salesmanship training program allocated 90 percent of training on product knowledge…and less than 10 percent on closing.
I daresay you pay attention to personal development to achieve clarity and confidence about who you want to be. Then, you invest time in personality development so you can relate better with others.
When you become aware that your spending more than 15 minutes criticizing co-employees, organizations, or the government, snap out of it. Give more attention to creating more value. This is what I learned from the conversations I had recently. “It doesn’t take a genius to
If you were to change the world, would you be willing to live in that world? Would still push for it if you were the follower and not the leader? My mentor Vic told me that I should not deliver a speech or offer a
When I was young, most of my teachers made us students memorize trivial information. I topped quiz bees because I could remember most information we were asked to memorize. I found that my nephews are still required to memorize information they do not understand. I