Customer experience management (CXM) is the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy.
This workshop teaches the fundamentals of customer experience management, with a focus on the particular issues and challenges faced by the organization.
Customer journey mapping gives managers an overview of the customer’s experience. Managers will see how customers move through the sales funnel. Customer journey mapping help managers identify opportunities to enhance customer experience. The map can show how customer experience can be influenced by the organization
Design Sprints started in Google’s workplace. They designed customer-centric solutions and they do it very fast. It is now also used by Facebook, Apple, social entrepreneurs, and even government agencies around the world. Sprints are practical way of designing solutions to the challenges in an
Loyalty is a function of respect and allegiance to you… and it is the glue that ties your people to the jobs.
More and more business owners and organizational leaders contact me to train their people to be loyal. They want me to change their attitudes. They want me to make them realize that it is to the employees ultimate benefit to be loyal.
Passion originally means suffering. Recently, the meaning expanded to an intense feeling that moves us to action…and that feeling is usually seen as love.
So, do not be surprised when I tell you to do what you love. I believe all leaders will tell you the same. I cannot claim any originality. Passion is doing what you love.
To turn strangers into friends, leave them smiling. To strengthen friendship, leave your friends smiling. To attract more customers and make every customer come back to your store again and again, let them leave smiling. To make every member of your team engage and commit
I encourage you to learn how to become a great speaker. You don’t have to be a world champion in public speaking to do that. This is because great speaking isn’t about techniques. It is more about what happened to your audience after you delivered
Speaking Is a Gift You Must Share with Confidence Read More »
Begin now. You don’t have to wait until everything is perfect. You have a big project to accomplish. Maybe, a project worth a million pesos. Don’t get yourself be overwhelmed by the bigness of this project. Do not spend too much time on planning. I
Team accountability will allow you to experience exponential success. We are on this together. We can achieve our team purpose when we work together. We are mutually accountable for our results. These are what your members say when team members are mutually accountable. Members of
Establish the backbone of your team’s operation: their roles and responsibilities. This will help you drive any successful venture. A clear understanding of each member’s role drives efficiency and boosts team morale.
Every member of high-performing teams works for the good of all. All works for the good of everyone. This happens to every team with a shared and meaningful purpose. Team members embrace, live your purpose every day. Everyone agrees that your purpose is the very
Instead of worrying too much about the misfortunes you anticipate to come, be happy for the blessings which are about to come. Count every blessings that come and you’ll be happy.
Ensure that every member of your team is clear about your team’s purpose. You encourage them to answer the following questions individually and in private. What do you believe is the major purpose of our team? This question aims to uncover the core belief each
Good leaders desire a better world for all. But we cannot wait for good leaders to appear. We must strive to become good leaders - and help those around us become good leaders.
Discover ideas, tips, strategies, and tools to engage employees, build teams, train leaders, wow customers, and grow your business.
