Many organizations spend millions on training programs. They want to develop leaders, build teams, and engage employees. Unfortunately, many of these training programs fail to deliver desired results. Here are five reasons. Most training programs don’t have measurable goals. Many organizations who have professional development […]
Ten years ago, I attended sales training for real estate agents. The sales trainers spoke highly of the company which sponsored the training.
I will begin by introducing to you my family because they are everything to me. Meet my wife Romelyn. She is a librarian at the University of the Philippines, Los Banos. She’s finished her masters in Library Science in 2018. She intends to invest her
When your starving crowd are accomplished individuals, get an inspirational speaker. They do not need another motivational speaker. They need someone who can pull them to think beyond themselves. They need someone who can inspire them to leave their pedestals and lift others. Medical doctors,
Every year, companies spend millions of pesos on time management training. We have this wrong belief that low productivity has something to do with our sense of time. Aside from stress management, time management training is an obvious solution for unproductive employees. Unfortunately, this obvious
Today you are You, that is truer than true. There is no one alive who is Youer than You. That’s from Dr. Seuss. Let’s talk about uniqueness. When we are still starting in a certain profession, it is tempting to imitate our heroes and believe
People who get used to being stuck stop growing. They settle for less, let fear and indecision take over, and their confidence slowly fades. The longer they stay stuck, the harder it becomes to break free. Instead of progress, they live in a loop of
Good leaders work with a sense of urgency. Their words are their vows. They work on the most important and stick to it until it gets done.
Create a team charter with your team because a team charter can help focus on your purpose. Include the overall purpose of the team, your key customers, the key results areas, guiding principles, and team milestones. If you are a team leader, spend some time
Let’s make leadership development easy. I have designed Exemplary Leadership so organizations help leaders learn leadership that supports organizational objectives.
Exemplary Leadership Workshop is focused, engaging, and and experiential.
Lead yourself before you aim to lead others. This is not just a saying but a fundamental principle of leadership. For every Filipino professional aspiring to climb the ladder of success and influence, understanding the essence of self-leadership is crucial. This article offers insights and
Let’s say goodbye to excuses. Enabling people is a competence that every manager must master. One of the more effective ways of enabling people is through active training.
But not just any kind of classroom training. You can make your learning faster and better by making your classroom training important.
Customer experience management (CXM) is the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy.
This workshop teaches the fundamentals of customer experience management, with a focus on the particular issues and challenges faced by the organization.
Customer journey mapping gives managers an overview of the customer’s experience. Managers will see how customers move through the sales funnel. Customer journey mapping help managers identify opportunities to enhance customer experience. The map can show how customer experience can be influenced by the organization
Good leaders desire a better world for all. But we cannot wait for good leaders to appear. We must strive to become good leaders - and help those around us become good leaders.
Discover ideas, tips, strategies, and tools to engage employees, build teams, train leaders, wow customers, and grow your business.