Training in the Philippines Designed As Game-Changing Learning Experiences
Training designed to build Leaders & 10x businesses
Jef Menguin disrupts training in the Philippines.
Because trainer-centered training achieves so little.
Companies must go beyond the so-called basic leadership training packaged by vendors. Leaders who join the same-same leadership training will not get anything that will advance their attitude and abilities. They won’t be provided with actionable ideas and strategies. They will be a bit better, but they will not make any difference.
You can 10x the learning experience. You can 10x the business impact. Rethink, reimagine, reinvent, and disrupt leadership learning.
Power Presentations for Leaders
Power Presentations for Leaders is available as a two-day in-house learning experience. I tailor the program content based on the business objectives of your organization.
In Power Presentations for Leaders, you will master the techniques and skills that have helped many managers communicate their leadership effectively. If you aspire the top job, you not only have to know your business— you have to know how to communicate with everyone else inside and outside the business.
Being the top person in any organization is a great accomplishment, but it’s tough. Today, people expect more than ever of you as a leader.
Whether you are CEO, president, managing partner, executive director, owner, publisher, editor, king, commander in chief, manager, or the high potential team leader, people expect more. You work hard and make the most of luck to reach the top.
Then you work harder to keep the job.
The higher you go, and the more visible you are, the more communication counts. You’re competing in a global world with instant communication. There is no forgiveness for the leader who can’t keep up.
Once you arrive in the top jobs, you’re expected to know what to do. But for most corporate leaders, their early roles have not prepared them for the speaking roles.
As you move up the ladder, you don’t necessarily get opportunities to do what you need to when you’re the boss. You’ve been promoted because of your business skill for the previous job; now you have to develop a whole new set of competencies.
This leadership course is for your high-potential everyday leaders too.
The need for leadership training does not stop at the top floor.
Sometimes, the most critical links are the high-potential leaders within your organization. Often, they are people in critical roles who have high influence on processes, customer experience, and how things really get done.
They are the influence points or change agents in your organization that form the building blocks of your organizational culture.
Identifying who they are and initiating their executive development is a winning strategy for actualizing the mission of your organization.
Use cohort-based learning in leadership development.
Enabling a group of managers (and supervisors) has great advantages. Bringing high-potential leaders together in a cohort-based learning environment can help raise the collective wisdom of the organization—giving each other greater understanding of the organization’s strengths and weaknesses and providing better cross-functional collaboration and problem-solving.
Cohort-based learning also builds a common culture and a sense of community among rising leaders.
Use for succession planning and for corporate branding.
Defining a compelling executive development experience in communications for executives and high-potential leaders can be a point of differentiation for attracting and retaining talent.
You will prepare your bench strength and secure a pipeline for succession. You can also translate into a competitive advantage in terms of how your organization and your people present your products and services to your partners.
Leverage training and development time to solve a real business problem.
Building real work scenarios in your executive development curriculum is a way to leverage learning and development time to solve real business problems.
Customer Service Excellence (Workshop)
Customer Service Excellence (workshop) aims to encourage and equip participants to serve customers with excellence. They will become more aware of the behaviors that attract and repel customers. They will have opportunities to assess the organization’s current customer readiness.
Delight your customers.
We are in a world where customers demand service excellence. They are no longer content with the same old, same old experience. They know where to find better service opportunities.
Every business wants your customers.
Failure to improve service design and delivery is suicide. You’ve got to innovate or your business will die.
Traditional customer service training cannot bring you to the future. You must provide customers with what they want, when, and how they want it. Excellence service delivery is a strategy wise business executives execute to the fullest.
The outcomes of service excellence learning experiences are many:
- Delighted and loyal customers,
- Engaged and committed employees, and a
- Stronger bottom-line,
Service excellence is a strategy that never fails.
These learning experiences are designed for organizations ready to develop the culture of service excellence. They expect every employee to be both skilled and dedicated to wowing customers.
The program will also allow participants to plan for effective, continually-improving customer service strategies.
Customer Journey Mapping Workshop
Customer journey mapping gives managers an overview of the customer’s experience. Managers will see how customers move through the sales funnel.
Customer journey mapping help managers identify opportunities to enhance the customer experience. The map can show how customer experience can be influenced by the organization from touchpoint zero.
The most critical touchpoints will help you improve customer experience.
The Impact of Customer Experience
Do you know your customers enough that you can create for them wow experiences? Does every department of your organization know how to create experiences that will turn your customers into evangelists?
When it comes to managing customer experiences, many organizations are simply reactive and transactional.
Managers don’t have specific goals on how to improve customer experience. There is an expectation of excellent customer service and this is why organizations offer customer service training and conduct customer satisfaction surveys.
Unfortunately, surveys show only lag measures. This is why many service improvements are reactive. They are meant to undo poor customer service.
Employees don’t work proactively to improve customer experiences. They just don’t know how to improve customer experiences. Many customer service training programs focus on experience in front of a customer. But most customer experiences related to organizations are not face-to-face experiences.
They don’t measure the impact of customer experiences — and use measures to improve “business” objectives. It is not necessary to measure everything, but it is important to measure what must be improved. Most employees, for example, don’t know the experiences they create for each touchpoint, for each moment of truth.
In many organizations, customer service is the accountability of one department. Employees don’t talk about customer experience improvement in their meetings. They talk about many things, but very seldom it is that customer experience is on the agenda.
Customer Journey Mapping Workshop
In this workshop, we shall begin with customer experience journey mapping. Participants will learn how to plan and run customer journey mapping workshops. May this inspire the participants to invest in customer experience management so they can go beyond customer service I-will-teach-you-how-to-say-sorry training. In Customer Journey Mapping the participants will be able to understand the CXJM Methodology.
In order to get the most out of a CX Journey Mapping exercise, it is important to first learn the CXJM methodology through the use of a generic teaching example. This will allow you to gain a full understanding of the process without being bogged down by your own business complexities. Here are our recommended steps for getting started.
Once you feel comfortable with your understanding of the CX Journey Mapping process, you will create your own sample CXJM session.
Create a customer-driven organization that constantly innovate to improve customer experiences.
- Enable managers to run customer experience journey workshops with confidence.
- Engage members to continuous improvement so they’ll constantly improve customer experiences.
- Make employees accountable for creating wow customer experiences.
This workshop helps employees to think customer first. Yes, this is life-changing for some people.
Effective Coaching for Managers
Effective Coaching for Managers aims to equip participants on how to confront difficult situations with confidence, encourage a coaching culture, reinforce positive behaviors, correct harmful behaviors, and coach employees for personal and professional growth.
Any manager, trainer, or supervisor who is responsible for initially teaching skills to a group of employees and then providing ongoing coaching and support will find this workshop a great resource.
The focus of this workshop is on “soft” skills, such as interviewing, customer service, selling, making presentations, supervising, telephone reception, and patient care.
Much of it can also be applied to the coaching of “hard” skills, such as computer applications.
Coaching skill development encompasses several competencies:
- how to teach skills,
- conduct skill practice,
- coach on-the-job performance, and
- adjust to the learning style of trainees.
Each of these competencies will be addressed in this workshop. This training program works best with participants who share similar roles and teach similar skills.
Managers will have the following opportunities:
- Learn and practice an active-learning approach to skill teaching;
- Design and conduct role-play practice sessions;
- Improve their ability to observe trainee performance;
- Promote the trainee’s use of problem-solving skills;
- Develop confidence in giving developmental performance feedback;
- Work on setting performance goals; and
- Know how to recognize and adjust to the learning style of trainees.
I offer this program as a tailor-fit program for organizations.
Meetings that Work
You don’t want to waste your waking life in meetings, do you?
If you are an ordinary person, you will sit through nine thousand hours of meetings in a lifetime. Your organization will spend millions so you can join meetings.
We live in a meeting society. We meet to solve problems. We meet to make decisions. We meet to get information. We meet to plan events. We meet to create policies and procedures. We meet to talk about whether there is a need for another meeting.
Yes, the reasons for holding meetings are many. We meet for various lengths of time.
Most professionals groan at the thought of attending another meeting!
Because meetings are often mismanaged. Meetings get off track and interrupted. Meetings take too much time, have unclear agendas, and lack effective leadership.
While most of us spend a great deal of time preparing for the work we do, we spend almost no time learning how to attend or conduct all of the meetings that accompany the process of getting our work done.
I want you to spend your time on things that matter.
In Meetings That Work, you will learn how to plan, organize, and conduct productive meetings. Discover simple steps you can use to prepare a meeting and develop an agenda. Get everyone to participate. Handle counterproductive behaviors. And plan action for follow-up.
Stress Mastery for Peak Performance
Too much stress can kill you. Whoever can master stress get to work well and win.
Look around you. See how people have to go through life day by day.
Traffic congestion going to work subjects many professionals into unnecessary stress. Add the toxic boss who demands too much, appreciates less, and finds faults at every turn. Deadlines for work submissions are never-ending and new meetings keep you away from working. You have a family that needs attention and care.
Like most people, there was a time in my life that my performance was defined by the amount of stress I had to handle each day. I had work, money, time, and people problems too.
I realized that I cannot get rid of stress. The only place where stress is not present is in the cemetery.
I want to live.
As long as I live, stress will be with me. I can be a slave to it. I can be its master.
I learned that champions know how to master stress.
For performers, the most stressful day is the big night. Great performers make performance look easy. Great performance takes a lot of hard work and stress.
For athletes, the most stressful day is the finals. All the preparations they make is for the final day. The winners are not always talented and the skillful. The winners, oftentimes, are those who can handle the pressure that comes from personal and people’s expectations.
A small wave is too much for someone who does not know wave surfing. The greats wait for giant waves.
Do you get what I am saying?
In order for us to perform at our best, we need to learn how to give our best performance when the pressure is at the optimum. It is not the amount of stress that makes stress “too much”. It is our ability or inability to handle the stressors in our lives that determine our performance.
I decided to be the master of stress. I want to live a happy and productive life. I want to win at work and everywhere. And I don’t want stress to define me.
I still have work, money, time, and people problems. The stress I have to handle is greater now.
Stress management requires me to change my attitude about life. Stress management is a skill I struggled to learn.
There was no one to teach me. I had to face stress on my own.
And I don’t want you to struggle another day because you don’t know how to handle stress. I will mentor you.
There are strategies, techniques, and steps you can learn. You can embrace a new mindset. You can increase your ability.
I offer these in Stress Mastery for Peak Performance.
360° Feedback Masterclass
Feedback is the breakfast of champions. Those who are willing to give and receive feedback are more likely to grow than those who refuse. But not everyone who wants to give feedback knows how to do it right. This is why people, in general, want to play safe.
And this is very true in the Philippine context.
Filipinos, in general, see feedback giving as a judgment of the person. Negative feedback may result to delay in a promotion. A delay in promotion is a personal matter to us.
It is no wonder that in many offices, nobody likes to give feedback that may result in a satisfactory rating. Everyone gets a very satisfactory rating. This defeats the very purpose of feedback.
This is why you need to consider bringing this to your organization.
360° Feedback Workshop provides participants the tools and techniques to effectively provide feedback about a fellow employee’s performance. Managers will be able to provide a balanced view to an employee of how others view his or her work contribution and performance, in areas such as leadership, teamwork, interpersonal communication and interaction, management, contribution, work habits, accountability, vision, and more, depending on the employee’s job.
Measure what you need to measure.
This is why prudent managers seek new ways to develop performance management systems that help employees become more effective and organizations more productive.
The 360° Feedback is one of the more popular. It provides employees with performance feedback from multiple sources.
While you can find myriads of vendors which offer good programs, you can choose to design your own to make the system more reflective of your organization’s true values and culture
This workshop will show you how to design and implement a company-specific 360°-feedback program. You will make one that is uniquely their own.
You will have the opportunity to develop an effective 360°-feedback program and to actually begin to plan and design your own process.
Active Training for Managers
Active Training for Managers equips leaders on principles and practices for active training. Help leaders to engage their people in learning. A one-day workshop that provides participants opportunities to practice learning games and other active training tools.
You know that people learn best by doing.
Most training programs conducted by managers do not work because they resort to data dumping. Many managers are not trainers. They have no other choice but to leave training to HR, the training department, or God-sent external trainers.
Say goodbye to excuses.
Enabling people is a competence that every manager must master.
Turn classroom training into vicarious real-world experiences. Let your people learn what really matters in the most engaging ways.
Incorporate active learning into your training efforts. Learn a number of ways (there are a thousand more ways, you can readily apply in your next training schedule.
For example, in this workshop, you will practice effective ways to open your training programs. You can make your opening sessions very interesting and relevant. You do not want participants to believe that you are bringing them to another boring classroom training.
Obtain participation. I know some speakers will make you tap the shoulder of the person next to you. That’s not the kind of participation that you will learn. By participation, I mean engagement and you will learn many ways to engage your adult learners.
Teach information without lecturing. Frankly, a lecture is okay if you have very limited time and you are teaching simple instructions. But why not make your information digestible and sticky at the same time? You can teach simple and complicated information by allowing people to do learn by themselves. I will make you experience this in this workshop.
Sequence learning activities to achieve an effective mix and flow. You can design on the fly when you know your audience and what they need. You can be both creative and logical in designing your programs.
End your program on a high note. Every closing of your program will logically lead your participants to the next step – application of learning.
That’s not all, of course.
In addition, you will learn how to incorporate more activity, variety, and direction into your training efforts—from the beginning of a program to its conclusion.
Active Training is suitable for managers who do not have a previous background in training. It is also good for beginners and experienced instructors.
I will give you several case examples of the techniques presented. You will also have many opportunities to apply these techniques to the subject matter you teach.
How to bring this to your organization?
As you know, I customize training programs. This training design is for a one-day workshop and I incorporate the minimum “learning requirements”. For organizations where managers are expected to conduct a lot of training programs, a customize three-day program can help your managers “master” the approach.
I Help You Make Leaders Play Bigger
You want to make positive change happen.
For the past ten years, I have delivered speeches to conferences, sales rallies, conventions, and corporate events and has conducted hundreds of training programs for companies.
I teach strategies and techniques. I shared stories of people who are exemplars for leadership, personal excellence, innovation, employee engagement, salesmanship, service excellence, and teamwork.
In most training and speaking opportunities, I share my own experiments. I am a change scientist. I study how people make huge impact.
And I am also the subject of my study. This is why I can speak with confidence because I share my personal experiences on change strategies and tools that I offer my audiences here in the Philippines and abroad.
I show you how I failed. You will learn the steps I took to win.
As a speaker and trainer, I don’t see myself as the hero. You are the heroes. My role is that of a mentor who shares stories, strategies, and tools so you can face your own challenges.
When you work with me, we’ll collaborate to ensure your success.
- Increase workplace productivity
- Improve customer experience
- Engage employees
- Turn supervisors and managers to leaders
- Build teams
- Increase sales
- Get more customers
- Embrace a new culture.
As a speaker and leadership advisor, I zero-in on crucial behaviors that will help your people achieve your goals.
Each presentation, workshop, or boot camp is professionally prepared and dynamically delivered.
We have opportunities to make a difference. I choose to help you build better leaders.