customer experiences

5 Steps to Engaging Employees in Customer Journey Mapping

By Jef Menguin / Strategic Leadership / 12 minutes of reading

Customer journey mapping is a powerful tool that helps you see your resort through your guests’ eyes. By involving your team in this process, you create a shared vision and commitment to excellence.

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Why The Customer Is Always Right (Even When They Are Wrong)

By Jef Menguin / Lead Bolder / 7 minutes of reading

The customer is always right. You must have heard of it a dozen times. Companies preach this dictum to employees. We are willing to accept it as true until we meet our customers. Customers are people. And people are not always right.

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customer experiences

5 Steps to Engaging Employees in Customer Journey Mapping

Why The Customer Is Always Right (Even When They Are Wrong)

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