Today, we need creative leaders. In the olden days, people worry about how to divide the economic pie among themselves. People discovered that they don’t have to wage war against each other over a single pie. Thanks to innovation. We can bake more pies. We …
Manage customer experiences.
Begin with customer experience journey mapping. Show leaders how to plan and run customer journey mapping workshops. Inspire leaders to invest in customer experience management.
Go beyond I-will-teach-you-how-to-say-sorry customer service training.
My name is Jef Menguin. I am a trainer, author, and consultant.
Contact me if you want to