It is OK to say NO

As professionals, we must say yes to opportunities. Saying YES makes us more creative and innovative.

But saying YES to everything isn’t healthy. This is because not everything we must do is equal. This is because not everything that is offered to us can make us grow. This is because we cannot do everything and what we really need to do we must do.

The inability to say NO causes unnecessary stress. The best simple solution I know is to become assertive. Assertive people take control of their lives.

Jef

P.S. I invite you to visit Training in Philippines so you can join my public seminars.

Angry customers

The Customer Is Always Right, Really?

The customer is always right. You must have heard of it a dozen times. Companies preach this dictum to employees. We are willing to accept it as true until we meet our customers. Customers are people. And people are not always right.

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