Customer Service Excellence
He profits most who serves best. The best products and systems do not make a successful company. Satisfied customers do. This is no rocket science. The real business of any company is to get and keep customers. You can sell anything to anybody, but it is your excellent customer service that transforms first time buyers to lifetime customers.
Being a customer, you know what you expect from your service providers. Some people say that we do not really need to get trained in customer service. We simply need to do what we want others to do unto us when we play the roles of customers. Unfortunately, customer service demands more than common sense. We have different needs and levels of expectations. We cannot expect people to think and feel like us. This is compelling reason why companies need the Customer Excellence Workshop.
Are you ready to make your organization customer driven? Do you want to strengthen your commitment to do everything to satisfy your customers? You can take action now and bring this customer service workshop to your organization today.
What will you learn?
The Customer Service Excellence workshop will build an appreciation of the value of customer service. Your team will become more aware how their words, actions, or inactions attract and repel customers. Most of us simply do not know how to relate with customers. Customer service is a skill, like selling, that we all need to learn.
The Customer Service Excellence workshops will also train your team to become problem solvers. Customer service is simply solving customer's problems. Unfortunately, most people do not want to deal with customers when customers have problems. They are not confident because they do not have the competence to solve problems. Successful companies have people who can make life a lot easier for the customers. There is a science to customer service and in this workshop your team will learn how to deal with "difficult" customers and situations, apply the best practices in customer service, and make the most of the "moments of truth" in customer service.
Liberate your service champions. Let your organization be customer-driven. Help your team assess your current customer readiness, and give them opportunities to plan for effective and long-lasting customer-service.
FAST FACTS
Who Should Attend?
Leaders, managers, front-line employees, and everyone in the organization who shall have contact with customers
How long will the workshop be?
You need two whole days to give your staff the best learning opportunities
How many people are allowed to join?
The workshop is best for 15 people. They need more time to interact with each other.
What is your learning method?
This is a workshop. Experiential training is best for adult learners. They will learn by doing. Every lesson is meant to be applied in the workplace. No useless talks.
How can we bring this workshop to our organization?
When you have decided to get this workshop, email us. Or call me.
What they say about the facilitator?
“ Jef is a conscientious teacher, mentor, and trainor. A supportive person, he makes his students feel comfortable and subtly pushes his clients to the best they can. His workshops are lively and very enjoyable. Everyone he taught at the Farm at San Benito is thankful for the valuable lessons they learned from him. He is an excellent communicator, speaker and leader. ”
Perla E. Rempe
President, THE FARM AT SAN BENITO
Bring this workshop to your organization today
Are you now ready to bring your team's customer service skills to the next level. Download the form, fill in, and send to us, or simply fill in our online application form. For your questions, free to call us. And when I am available, I will personally attend to your concerns.