Many organizations spend millions on training programs. They want to develop leaders, build teams, and engage employees. Unfortunately, many of these training programs fail to deliver desired results. Here are five reasons. Most training programs don’t have measurable goals. Many organizations who have professional development …
Ten years ago, I attended sales training for real estate agents. The sales trainers spoke highly of the company which sponsored the training.
Let’s say goodbye to excuses. Enabling people is a competence that every manager must master. One of the more effective ways of enabling people is through active training.
But not just any kind of classroom training. You can make your learning faster and better by making your classroom training important.
Customer experience management (CXM) is the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy.
This workshop teaches the fundamentals of customer experience management, with a focus on the particular issues and challenges faced by the organization.
Today is the best time to write your book because today is what we have. Yesterday has passed, and we cannot do anything about it. Tomorrow is not certain, you might get busy. Today is the only day we have. I dreamt of writing a …