Many organizations spend millions on training programs. They want to develop leaders, build teams, and engage employees. Unfortunately, many of these training programs fail to deliver desired results. Here are five reasons. Most training programs don’t have measurable goals. Many organizations who have professional development programs aren’t very sure how they’ll measure success. They want …
Learning experience design
“Sales training can turn you into an excellent salesperson.” Many sales trainers in the Philippines believe and preach. This is very encouraging. This can move people into thinking that training can make them sell. But, no, sales training cannot turn you into an excellent salesperson. I will tell you why. Ten years ago, I attended …
Let’s say goodbye to excuses. Enabling people is a competence that every manager must master. One of the more effective ways of enabling people is through active training.
But not just any kind of classroom training. You can make your learning faster and better by making your classroom training important.
Customer experience management (CXM) is the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy.
This workshop teaches the fundamentals of customer experience management, with a focus on the particular issues and challenges faced by the organization.