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Manage customer experiences.

Begin with customer experience journey mapping. Show leaders how to plan and run customer journey mapping workshops. Inspire leaders to invest in customer experience management.

Go beyond I-will-teach-you-how-to-say-sorry customer service training.

Motivation and ability fail people.  Not only that they need to develop skills of achievement, but they must also develop achievement habits. Stop wishing and start winning. You can learn from your own experiences. You can solve your own problems. And you can create opportunities that will make this world a better place to live…

Can we really motivate employees?

I am not really sure how to answer that question. That’s because employees are always motivated. They are motivated about so many things that we leaders do not know.

Better leaders inspire people to a shared vision, engage and uplift people, challenge the status quo, and make everyone you lead find the better future they aspire.

The best managers and supervisors are not bosses. They are transformational leaders. They understand that their job in your company is not to report for work. Their main job is to help you develop leaders within the organization.

Leaders make possible happen. All your great plans come to nothing if they are not successfully executed. I have facilitated off-site strategic planning for organizations. I am almost always fascinated by the brilliance and creativity participants show in creating great plans.

I do not know you. But I think you can start one small action today that will help you build yourself. Let us brainstorm.

I think you can start…

Journal writing is important to learning.

It provides us an avenue to examine our actions so we learn from our successes and failures. It helps us also pause and think before we proceed to our next actions.

Make it 60,000! And make sure that each one of those leaders gets 10x more of the value they expect from you. It was in June 2007 when I met  Vic. I was the incoming president of Metro Manila Toastmasters Club. I was at the house of my first mentor from Toastmasters. Vic was a…

Every person has the capacity to change someone’s life. Anyone who has the confidence and conviction to help can do it.

Do you want to learn how to speak with confidence and make a difference in the lives of others?