Service

Filipino Hospitality Promotes Customer Service Excellence

By Jef Menguin / Service / 16 minutes of reading

Filipino hospitality is more than just a phrase; it’s a powerful ethos that influences every interaction. Imagine a world where every business transaction is infused with genuine warmth, where every customer feels like they’re being welcomed into a family. That’s the essence of our nation’s hospitality. …

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Why The Customer Is Always Right (Even When They Are Wrong)

By Jef Menguin / Service / 7 minutes of reading

The customer is always right. You must have heard of it a dozen times. Companies preach this dictum to employees. We are willing to accept it as true until we meet our customers. Customers are people. And people are not always right.

Why should I care?

By Jef Menguin / Service / 1 minute of reading

That’s the one question that matter the most to your customer.

Your presentation must be able to answer that question concisely and convincingly.

My name is Jef Menguin. I am a trainer, author, and consultant.

Contact me if you want to

Grow your businesses
Upgrade leadership skills
Build teams
Motivate employees

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