Most businesses compete on price, features, or speed. They try to be cheaper, faster, or better. But here’s the truth: Anyone can copy a product. Anyone can lower prices. Anyone can improve efficiency. What they can’t easily copy? An unforgettable customer experience. That’s where strategy […]
Create Customer Experiences That Others Cannot Give Read More »
Most leaders think their job is to make their company win. More sales. More market share. More growth. Sounds right, doesn’t it? But here’s the problem—when leaders focus only on winning for themselves, they often lose sight of the customer. And that’s when businesses start
Back in college, I knew a student—let’s call her Mia—who seemed to be everywhere. She was in the debate team. The student council. Three different clubs. A volunteer group. She was always running between meetings, organizing events, and saying yes to everyone who asked for
I once worked with an employee—let’s call him Mark—who was drowning in work. Every time his boss asked, “Can you handle this?” his answer was always the same: “Yes, sure.” At first, Mark seemed like the perfect team player—always available, always willing. But over time,
Saying Yes to Everything Means Saying No to Excellence Read More »
At lunch one day, I overheard two employees complaining. “This company is insane,” one said. “They keep piling work on me like I have no life.” The other nodded. “Same here. My boss asked me to take on another project, and of course, I had
When I was a high school teacher, I said yes to everything. I wasn’t just a teacher. I was a class adviser, a debate coach, a campus paper adviser, a yearbook adviser, a scout master, a regular emcee, and more. If someone needed help, I
Most leadership training is built around skills—communication, decision-making, problem-solving. But without a clear strategic focus, skills remain disconnected from real business challenges. If leadership is about driving results, then training must focus on strategies that create impact—not just skills, activities, or frameworks. Here are 10
“What’s wrong with me?” That’s what I kept asking myself. I used to be sharp. Focused. Hungry. The guy who got things done. But then, something changed. Tasks that were once easy started feeling impossible. Even simple emails drained me.I would sit at my desk,
Have you ever walked into the office and felt the energy just… missing? People are at their desks, but no one seems excited. It’s like everyone’s waiting for something to jump-start their day. You’re not alone. One manager I worked with, Karen, felt exactly this
The 5-Minute Morning Routine That Energizes Your Team Read More »
Panic might be your first reaction, but let me tell you a secret: an impromptu speech isn’t about perfection—it’s about connection. When you focus on what matters most—the audience—you can turn even a last-minute request into a moment that wows.
Give an Impromptu Speech That Wows (with Examples) Read More »
Violence against women isn’t just someone else’s problem—it’s ours. It happens around us, sometimes so subtly we don’t even realize it. But here’s the thing: we can do something about it. Change doesn’t have to start with a grand gesture. It starts in the everyday
How Filipinos Can Help End Violence Against Women Read More »
Leadership training doesn’t fail because it’s unnecessary. It fails because it’s uninspiring. As a learning experience designer or trainer, you’re in the business of transformation. But let’s face it—too many leadership programs fall flat. Overloaded slides. Vague objectives. Generic workshops that leaders forget by Monday
Deliver insights that matter. People are bombarded with information every day, so they don’t have time to sift through lengthy explanations. Your audience craves clarity—show them the conclusions first, not the process. Starting with key findings makes your message impactful and ensures it sticks. 1.
Let’s face it: nobody likes wading through dense, overcomplicated writing. In Completed Staff Work (CSW), your goal is to make decisions clear and actionable. Simple, direct language is the fastest path to understanding—and respect. Clarity is power. Here’s how to make your writing as sharp
Good leaders desire a better world for all. But we cannot wait for good leaders to appear. We must strive to become good leaders - and help those around us become good leaders.
Discover ideas, tips, strategies, and tools to engage employees, build teams, train leaders, wow customers, and grow your business.