One Shift

One Shift

One idea. One action. Big difference.

One Shift is a weekly email that gives you one quick, actionable shift—tested in the real world—to help you lead with clarity, courage, and calm. You’ll also get first access to books, free trainings, workshops, and webinars.


Play Your Awesome Game

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Strategy, Culture, and Customer Experience: One Story Underwater

If your customer experience keeps changing, don’t blame the frontline first—look at the gap between strategy and culture, because that gap creates inconsistency. In this article, Jef Menguin connects the three into one story and gives reflection questions leaders can use to tighten alignment. Practice it and share it with your team so “great experience” becomes repeatable, not accidental.

Strategy, Culture, and Customer Experience: One Story Underwater Read More »

People in the Office Discussing a Project

Fixing a Broken Strategy: Where Do You Start?

Many IT firms in the Philippines call themselves “trusted solutions providers” while struggling with fuzzy choices, scattered work, and flat results. This article shows you how to diagnose where your strategy is broken—clarity, focus, work, or rhythm—and how to rebuild it using five key questions, a simple game plan, and regular check-ins that keep you truly playing to win.

Fixing a Broken Strategy: Where Do You Start? Read More »

Three colleagues in an office setting display emotions of bullying and distress.

How to Stop Doing Work That Does Not Fit Your Strategy

Many employees work from 8 to 5 without knowing the strategy—doing what they’ve always done while leaders change plans every year. This article helps mayors, CEOs, and agency heads connect daily work to real strategic choices, stop work that no longer fits, and shift from routine activity to winning in a changing environment in the Philippines.

How to Stop Doing Work That Does Not Fit Your Strategy Read More »

Good Leaders

Good leaders desire a better world for all. But we cannot wait for good leaders to appear. We must strive to become good leaders - and help those around us become good leaders.

Discover ideas, tips, strategies, and tools to engage employees, build teams, train leaders, wow customers, and grow your business.

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