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Customer journey mapping is a powerful tool that helps you see your resort through your guests’ eyes. By involving your team in this process, you create a shared vision and commitment to excellence.
5 Steps to Engaging Employees in Customer Journey Mapping Read More »
The customer is always right. You must have heard of it a dozen times. Companies preach this dictum to employees. We are willing to accept it as true until we meet our customers. Customers are people. And people are not always right.
Why The Customer Is Always Right (Even When They Are Wrong) Read More »