Many training programs fail because they are based on the assumptions of experts. Companies buy canned training programs on the assumption that organizational and leadership challenges are universal.
Of course, this is wrong. But for many companies, it is easier to play same-same, safe, small, and slow.
Challenge the status quo. Create and innovate. These short programs can help you.
Design Thinking for Business is a two-day program that will help you appreciate the principles and apply the tools of Design Thinking.
Design Thinking is an iterative process in which we seek to understand the user, challenge assumptions, and redefine problems in an attempt to identify alternative strategies and solutions.
Design Thinking is not just for designers.
It is for anyone who has challenges to solve. It provides a solution-based approach to solving problems.
It is a way of thinking and working as well as a collection of hands-on methods.
Design Sprint was invented by Google Ventures and is used by innovative companies around the world. It is an intensive, highly structured 3-5 day innovation cycle.
Your teams will deep dive into a specific topic by prototyping, testing, and validating with end-users.
Our first goal is to help your teams to learn how to run Design Sprints.
This is the fastest way to turn your employees into intrapreneurs. You can equip them to be innovators. They’ll learn how to choose the right programs to find many possible and practicable solutions.
Gamestorming is like brainstorming on steroids. It can be used for a small team or large crowds. It helps you understand a set of practices that can accelerate business innovation.
For us to create new solutions to old and new problems, we’ve got to produce a lot of ideas. Of course, you can come up with ideas by brainstorming, brain-racking, or journaling. Gamestorming is playing for a purpose.
This is why I use gamestorming when I run strategic planning, team building, and intrapreneurship workshops.
Of course, you can learn gamestorming your way. You can buy the book Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers by Dave Gray and others.
You may also visit gamestorming.com to try your hand with some featured games. And when you need someone who has been using it to facilitate gamestorming session, you may contact me.
Customer Journey Mapping
Customer Journey Mapping is recommended for organizations maniacal about improving customer experience.
This is a one-day program that I run for teams tasked to create magical customer moments.
If you have heard of Moments of Truth which an airline company used to improve customer service, this one is more powerful.
The moments that your customers remember are moments of truth, misery, and magic. Most customers tell people about you because of moments of misery. What makes them evangelists is the moments of magic.
All these moments and every touchpoint you have with your customers are part of customer experiences.
What if you can map customer experience and create moments of magic? What if you can wow customers without having to spend more? What if you can turn your employees into intrapreneurs who are in love with your customers?
You know the answers and I want these for you.
Customer journey mapping is one of the tools you can use in Customer Experience Management.
Employee Engagement Journey
In Employee Engagement Journey, I use the same tools and principles in customer journey mapping.
This workshop can help the human resource department come up with programs that will attract and retain the best talents for the organization. This can also help managers enhance employee experiences.
This is a two-day workshop that includes mapping journeys, creating engagement strategies, and developing initial steps to engage employees.
If you love your employees and you want to empower leaders of your organization, Employee Engagement Journey is a program you ought to have now.