How Managers Can Use Experiential Approach to Make Training Really Work You know that people learn best by doing. And most training programs conducted by managers do not work because they usually resort to data dumping. The usual excuse is that managers are not “trainers” and therefore have no other choice but to leave training […]
Customer experience management (CXM) is the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy. It is a strategy that requires a mind shift and process changes to accomplish. Customer-centric organizations have identified the customer experience as a key element of their […]
Customer journey mapping gives managers an overview of the customer’s experience. Managers will see how customers move through the sales funnel. Customer journey mapping help managers identify opportunities to enhance customer experience. The map can show how customer experience can be influenced by the organization from touch point zero. The Impact of Customer Experience Do […]
Design Sprints started in Google’s workplace. They designed customer-centric solutions and they do it very fast. It is now also used by Facebook, Apple, social entrepreneurs, and even government agencies around the world. Sprints are practical way of designing solutions to the challenges in an organization. It takes five days to finish a sprint. Typically, […]
Leaders need more than motivation as we have seen many over-motivated under-achievers in the workplace.
They need skills.
They need opportunities.
They need the environment to grow.
Students will find it difficult to learn entrepreneurship from those who are afraid to become entrepreneurs themselves. When professors only mouth what management gurus say about entrepreneurship, you know that you will be eating theories and find entrepreneurship complicated and hateful. You will learn a lot of B.S. in B.S. in Entrepreneurship.