Customer Service Leadership
To compete successfully in today’s challenging business climate—and survive in the long term—organizations need to create customer loyalty by providing remarkable and outstanding service. But that level of service doesn’t just happen; it’s the result of effective customer service leadership. This seminar is designed to show managers and supervisors how to demonstrate exemplary customer service leadership and manage world-class service delivery in their organizations. This hands-on seminar guides you through proven approaches for excellent customer service leadership and practical tools as well as tips and techniques you can use to have a real impact on your organization’s bottom line.
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What will you learn?
Benefits to the organization
Summary
Participants
CFirst and second level managers, front-line supervisors, department, team and task-force leaders, HR managers and all those who are responsible for customer service leadership and want to improve the quality of service their organization provides to external and internal customers
Duration
Two days. Participants will also answer pre-workshop questionnaire and accomplish post-workshop action plan and followthrough programs
Ideal number of participants
The workshop is best for at most fifteen participants. Participants must be given the chance to fully participate in the training program. Interruptions are discouraged.
Training Approach
Participants will answer questionnaires, participate in dialogues and discussion, deliver presentations, and work in small groups.
Pre-requisites
Participants must bring to the workshop a copy of their customer service plans.
About the facilitator
Jef Menguin has designed and facilitated dozens of customer service workshops for organizations in the Philippines. His service experiences and studies convinced him that the most successful organizations are customer-driven. Every activity of the organization must serve to satisfy and delight customers. The Customer Service Leadership training program is designed to help organizations keep and win customers every day.
Bring this workshop to your organization today
Are you now ready to bring your team's customer service skills to the next level. Download the form, fill in, and send to us, or simply fill in our online application form. For your questions, free to call us. And when I am available, I will personally attend to your concerns.