Conflict Resolution Skills Workshop
A vital skill for today’s abrasive lifestyle.
With growing frequency and intensity, conflict affects everyone, every day. As our daily interactions become more discordant and aggressive, the ability to resolve conflict is increasingly vital to personal and professional success.
Skilled conflict managers can certainly influence a dispute’s outcome. Just as importantly, they can also shape how participants feel about the problem, the organization, and each other in the conflict’s aftermath. Well-managed conflict can actually strengthen relationships, build teamwork, encourage open communication and cooperative problem-solving, and increase productivity.
The True Cost of Unmanaged Conflict.
Conflict is the stuff of life. Conflict occurs whenever the differing needs, wants, goals, or values of two or more people are in opposition. Sometimes, conflicts are approached dispassionately and worked out coolly and professionally. More often, they devolve into bickering, blaming and fault-finding. And when bitterness, anger, frustration, anxiety, and fear help fan the flames, the result can be a firestorm of damage.
Unmanaged conflict devastates companies and friendships, disrupts work and relationships, shatters morale, breaks deals, and wrecks marriages. The intangible costs of uncontrolled conflict-in energy, emotion, time, and attention- can cripple even the strongest individuals and organizations. Ignoring a conflict seldom resolves it, and frequently makes it worse. A problem which is manageable today may be much more difficult to settle tomorrow. Unresolved conflict saps attention and energy, creates enemies and hard feelings, and wastes time, money and resources. In the current economic climate, no organization can afford to waste precious resources in mismanaged conflicts.
Instructional Methods
The Conflict Resolution Workshop uses an experiential training environment for maximum participation and learning. Instructional methods include multimedia, lecture, group discussion, diagnostic tests and evaluations, simulations, and other interactive techniques. During the workshops, your supervisors and managers are regularly challenged to demonstrate what they’ve learned through generic and customized case study simulations.
Session Length
The Conflict Resolution Workshop is typically a five-day program. However, program length can be adjusted to fit your requirements-from one day to five days. You decide which of the modules need more emphasis.
Summary
Workshop Contents
- 1. Understanding Conflict
- 2. The Win/Win Approach
- 3. Creative Response
- 4. Empathy and Listening
- 5. Appropriate Assertiveness
- 6. Cooperative Power
- 7. Managing Emotions
- 8. Willingness to Resolve
- 9. Mapping Conflict
- 10. Designing Options
- 11. Introduction to Negotiation
- 12. Introduction to Mediation
- 13. Broadening Perspectives
- 14. Commitment to Change
Methodology
- 1. Highly interactive experiential activities
- 2. Case Studies and Role Plays
- 3. Lecturette and Group Discussions
Number of Participants
- 25 participants or less
Duration: Three to five days