I am passionate about customer service. I find great customer service wonderful and I look for it constantly. On the other hand, I find lousy customer service infuriating and I see it every day. There is no doubt in my mind that those businesses that offer good levels of customer service have a far greater chance of success and growth than those that really don’t care about customer service one way or the other.
3 February, 2010, 9:05 pm
I hope that you will try these 18 simple and practical tips. As a leader, people expect you to articulate the vision and mission of the group. I believe that meetings, conferences, and learning sessions are great opportunities for the leaders to articulate the direction and destiny of the organization. Read the whole story
28 January, 2010, 10:26 pm
Words are powerful. You can put people down or lift people up through your words. You can obfuscate or illuminate ideas through your words. You can demotivate people or move them to actions through your words. Words have the power to create and the power to destroy. Read the whole entry
28 January, 2010, 9:11 pm
You come to me and show me the best way to manage people, but you cannot even manage your own presentations. Excuse me. You are not credible. Convince me at the very least that you walk the talk. Read the whole entry…
1 October, 2009, 11:08 am
By Loren Ekroth, Ph.D.
To make your conversation more effective doesn’t require a complete overhaul. A little tuning up will do a lot. Here’s a small 2-part technique that can help when a disagreement arises:
Your conversation partner brings up a contentious issue such as the health care reform bill now being considered by the congress. S/he [...]
9 August, 2009, 12:24 pm
Whether you are giving a speech, leading a workshop, or talking one-to-one with a patient or family member, your goal is to be a clear and effective communicator. The secret of good communication is remembering that the audience is more important than the topic. People want you to care about them, and most of them [...]
16 February, 2010, 12:20 am
I will be conducting another Time of Your Life session tomorrow for Imaginet, Inc. While preparing for the time management seminar, I collected some quotes to help me reflect on the value of time. I have conducted many time management seminars before, but like everyone else, I also forget some ideas that I shared last ...
2 February, 2009, 7:20 pm
There is a lot of wasted time throughout a person’s day. A lot of wasted life too. With a time managing training course, you won’t have to deal with the stress of every day deadlines. You will have everything under control - from personal to professional life. A training program (or workshop) can assist you become ...
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30 January, 2010, 1:09 am
I will be a guest of U-talk, a dzmm radio program, on Saturday. I was informed that it will also be shown on cable TV. They request me to talk about career planning.
About a couple of months ago, I was invited by a student organization in the University of the Philippines (Diliman) to talk about [...]
18 January, 2010, 12:29 am
Some people may wonder why I have to bother myself travelling for nine hours to see the venue of the teambuilding program. It was just like the many teambuilding venues out there. And I expect that. But in my profession, there is no way that a trainer can overprepare. For us preparation determines execution.
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17 January, 2010, 3:06 am
KMBI will have its Stress for Success seminars on January 21, 2010. The purpose of this seminar is to provide the participants practical tools they can use to manage the stresses in their lives. This is pretty big crowd for a workshop since we expect around 80 persons to be in the workshop.
Most people think [...]