I am passionate about customer service. I find great customer service wonderful and I look for it constantly. On the other hand, I find lousy customer service infuriating and I see it every day. There is no doubt in my mind that those businesses that offer good levels of customer service have a far greater chance of success and growth than those that really don’t care about customer service one way or the other.
22 April, 2009, 4:02 pm
We should say to each of us: Do you know what you are? You are a marvel. You are unique. In all the years that have passed, there has never been another child like you. Your legs, your arms, your clever fingers, the way you move. You may become a Shakespeare, a Michelangelo, a Beethoven. [...]
19 April, 2009, 6:56 am
Your love means more than life to me.(1)
“What is life without love” was a line from the song of Nonoy Zuniga. Because of love, people smile non-stop, hum love songs, dance sans the music, and make a Pablo Neruda in every soul. Indeed, love is a many splendored thing. Love makes the world go round. [...]
12 April, 2009, 6:54 am
Take account of your talents.
The parable of the talents is one of my favorites. It is a constant reminder that God expects me to make full use of my talents and to never underestimate whatever I have. Looking back to my younger years, I realized that God gifted me perseverance, hardwork, and determination, the phd [...]
5 April, 2009, 6:52 am
I am the greatest.”
When Muhammad Ali was in his prime, he thought that he was the greatest. Until old age made him kissed the canvass.
Many people associate greatness with success. The more successful the person seems to be, the greater he becomes. The world view a person to be great when he is able to [...]
22 March, 2009, 6:49 am
To change is not always easy and comfortable.
I have live for more than three decades in this planet. I developed so many habits, good and bad, which defined who I am and what I intend to be. I realized that I also became slave to my habits. I hate them. I tried to get rid [...]
8 March, 2009, 4:44 pm
Live in harmony with each other. Don’t try to act important, but enjoy the company of ordinary people. And don’t think you know it all. Romans 12.6
A daily surrender is a daily discovery. This day, I discovered that I must not try to act important. I think that many of you will find this principle [...]
26 September, 2009, 9:23 pm
Isang kahig, isang tuka, ganyan kaming mga dukha.
Naging matunog ang kantang ito noong ako ay bata pa. In restrospect, I think the song represented what most people thought about themselves. Dukha.
Sa tingin ko, ang tunay na sakit ng ating bansa ay nakaugat hindi sa mga maling pamamalakad ng pamahalaan, o sa kabulukan ng karakter ng [...]
19 September, 2009, 1:24 pm
Tapatan tayo.
Mamahalin mo ba, o makikisama ka ba sa isang tao na ang papel yata sa mundo ay ipaaalala sayo na hindi ka perpekto? Sa kunting pagkakamali, madali nyang pinupuna ang mga kilos mo. Hindi ka raw maayos manamit. Mali daw ang pronunciation mo. Lumalaki daw ang bilbil mo. Namumula ang pimples mo sa tungki [...]
19 September, 2009, 1:02 pm
Madaling malaman ang isang talunan. Hindi mo na kailangan na basahin ang kanilang mga isip. Hindi mo kailangan usisain sila. Malalaman mo kung paano nila tinitingnan ang buhay. Pagmasdan mo lamang kung paano siya nabubuhay araw-araw. Ang mga talunan ay mga walang disiplina.
Katulad siya nang isang guro na nagtuturo nang walang ginagamit na lesson plan. [...]
19 September, 2009, 12:17 pm
Experience is the best teacher. Tama po. Pero marami sa atin ang hindi natuto sa mga aral ng karanasan. Maraming tao ang hindi umaalis sa multo ng nakaraan. Pinipili nilang gugulin ang ngayon sa pag-aalala sa mga nakalipas. Ang tanging halaga lamang po nang nakalipas ay ang mga aral na makukuha natin mula rito. With [...]
19 September, 2009, 12:48 am
A journey to a thousand miles begin with a single step. Paulit-ulit natin itong naririnig. Ilan lamang ang tunay na gagawa. Maraming mga tao ang takot sumubok. Takot silang mapahiya. Takot silang maging katatawanan. Takot silang kutyaain nang kanilang kapwa. Takot silang mawalan ng kaibigan. Takot silang mabigo. And because they don’t take risks, because [...]
19 September, 2009, 12:08 am
Grade one lang ang tinapos ko
No read no write pa ako
Paano na ngayon ang buhay ko
Isang kahig, isang tuka,
Ganyan kaming mga dukha….
Maliit pa ako nang una kong marinig ang kantang ito ni Freddie Aguilar. Hindi ko na naririnig ngayon si Freddie, pero ang mga linyang ito ay maririnig pa rin natin [...]
24 February, 2010, 8:20 am
Your favorite quotations reflect the way you see life, or at least your ideals of what life should be. Below are my favorite leadership quotes. I think anyone who has the desire to lead people -- managers, supervisors, teachers, CEOs, motivational speakers and others -- will benefit from these leadership quotes. I intend to enrich ...
Contribute your articles.
30 January, 2010, 1:09 am
I will be a guest of U-talk, a dzmm radio program, on Saturday. I was informed that it will also be shown on cable TV. They request me to talk about career planning.
About a couple of months ago, I was invited by a student organization in the University of the Philippines (Diliman) to talk about [...]
18 January, 2010, 12:29 am
Some people may wonder why I have to bother myself travelling for nine hours to see the venue of the teambuilding program. It was just like the many teambuilding venues out there. And I expect that. But in my profession, there is no way that a trainer can overprepare. For us preparation determines execution.
Read more…
17 January, 2010, 3:06 am
KMBI will have its Stress for Success seminars on January 21, 2010. The purpose of this seminar is to provide the participants practical tools they can use to manage the stresses in their lives. This is pretty big crowd for a workshop since we expect around 80 persons to be in the workshop.
Most people think [...]