17 January, 2010, 10:30 am
Finally, the most important benefit of these customer service workshops is increased productivity, efficiency, and effectiveness. It is cheaper and faster to do the job right the first time. Satisfying an unhappy customer costs a lot more, both in pesos and in time, than satisfying a customer on the first try. Read more!
17 January, 2010, 8:01 am
Do you mind your words? This is a crash course to remind us the most important words for the customers. Share this with your co-employees and tell the world how eager you are to serve them.
8 June, 2009, 1:03 pm
To wake up your group, your company, your family (Yes, it helps if families will start crafting their mission-vision) your vision must be clear, involving, memorable, aligned with company values, linked to customers needs, and seen as a stretch.
18 March, 2009, 3:47 pm
A man wrote a letter to a small hotel in a midwest town he planned to visit on his vacation. He wrote:
I would very much like to bring my dog with me. He is well-groomed and very well-behaved. Would you be willing to permit me to keep him in my room with me at night?
An [...]
23 January, 2009, 12:57 pm
The best way of obtaining a better understanding of your customers’ needs and expectations is to ask them. However, before you do this, it is useful to put some work into obtaining a view of your services from your customers’ perspective. The RATER Model can be used to do this.
The RATER model, developed by Zeitham [...]
Excellent. In some way it gives relief to some stressful activities. I will definitely share it with others.
- Ivan Divedor, Stress Management Seminar
30 September, 2009, 11:41 pm
By Cary Cavitt
Every so often we will cross paths with what I like to refer to as a customer service superstar. They are a breed apart from everyone else. We can never tell when we will have the honor of being served by one of these service superstars. They are in every type of organization [...]
1 February, 2010, 9:14 pm
This organization is helping the Filipino woman all over the Philippines to establish small businesses. They do this through education and providing financial aid to mothers who are committed to building a better future for the family. Why are they choosing the mothers (or women) and the fathers? I urge you to visit their website [...]
30 January, 2010, 1:09 am
I will be a guest of U-talk, a dzmm radio program, on Saturday. I was informed that it will also be shown on cable TV. They request me to talk about career planning.
About a couple of months ago, I was invited by a student organization in the University of the Philippines (Diliman) to talk about [...]
18 January, 2010, 12:29 am
Some people may wonder why I have to bother myself travelling for nine hours to see the venue of the teambuilding program. It was just like the many teambuilding venues out there. And I expect that. But in my profession, there is no way that a trainer can overprepare. For us preparation determines execution.
Read more…
20 February, 2010, 9:17 am
One Right Action
We can change the Philippines for the better.
In the interim between the start of the New Year and the elections this 2010, we are all nauseated by any mention of change. Not because we don’t want change but because we are fatigued from promises of new beginnings that were dropped nearly as quickly [...]
1 February, 2010, 9:40 pm
“Busy does not equal important. Measured doesn’t mean mattered”.
Today, Seth Godin writes about modern procrastination. And I agree with his blog today 100 percent. When I conduct Time of My Life workshop, I discuss with the participants the big difference between activities (being busy) and actions (doing what is important). I encourage you to read [...]
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