Customer Service Excellence

Finally, the most important benefit of these customer service workshops is increased productivity, efficiency, and effectiveness. It is cheaper and faster to do the job right the first time. Satisfying an unhappy customer costs a lot more, both in pesos and in time, than satisfying a customer on the first try. Read more!

Do you mind your words? This is a crash course to remind us the most important words for the customers. Share this with your co-employees and tell the world how eager you are to serve them.

To wake up your group, your company, your family (Yes, it helps if families will start crafting their mission-vision) your vision must be clear, involving, memorable, aligned with company values, linked to customers needs, and seen as a stretch.

A man wrote a letter to a small hotel in a midwest town he planned to visit on his vacation. He wrote: I would very much like to bring my dog with me. He is well-groomed and very well-behaved. Would you be willing to permit me to keep him in my room with me at night? An ...

The best way of obtaining a better understanding of your customers’ needs and expectations is to ask them. However, before you do this, it is useful to put some work into obtaining a view of your services from your customers’ perspective. The RATER Model can be used to do this. The RATER model, developed by Zeitham ...